PYLAYA
Email: contact@pylaya.com
At PYLAYA, we strive to provide our customers with a seamless and satisfying shopping experience.
If, for any reason, you are not completely satisfied with your purchase, you may request a return or exchange within fourteen (14) days of receiving your order, subject to the conditions outlined below.
This internal return period is in addition to the statutory 14-day right of withdrawal available to consumers within the European Union under Directive 2011/83/EU.
To be eligible for a return, your item must:
Be unused, unworn, and unwashed
Be returned in its original condition and packaging (including all tags)
Not fall within the non-returnable categories listed below
❗ Do not return any item without prior authorization.
Sale or discounted items
Intimate or personal products (including lingerie and nursing bras) where hygiene can no longer be guaranteed
Gift cards
Complimentary or free promotional items
To initiate a return, please contact us at:
Please include your order number and the reason for your return request.
If your request is approved, detailed return instructions will be provided.
Return Address:
📍 539 West Commerce Street
Dallas, TX 75208
United States
Return shipping costs are the responsibility of the customer unless the item is defective or the error was made by PYLAYA.
For valuable items, we strongly recommend using a tracked shipping service.
Once your return has been received and inspected, we will notify you by email whether your refund request has been approved or rejected.
If approved:
👉 Your refund will be issued to your original payment method.
👉 Processing times may vary depending on your bank or payment provider.
Sale items are non-refundable.
Partial refunds may be granted for damaged or incomplete items when the issue is not attributable to PYLAYA.
We only replace items that are defective or damaged upon delivery.
To request an exchange, please contact:
If the requested product is no longer available, a refund or store credit may be offered.
Consumers residing within the European Union benefit from a statutory 14-day right of withdrawal from the date of delivery.
This right applies only to items that are:
✔ New
✔ Unworn
✔ Unwashed
✔ Returned in their original packaging
Return shipping costs remain the responsibility of the customer.
If an item was marked as a gift and shipped directly to the recipient, a gift credit may be issued once the returned item has been received and approved.
If the item was shipped to the original purchaser, any refund will be issued to that purchaser.
For any questions regarding returns or refunds: